Your privacy matters — to you, to us, and to the entire Shape Supply Hub community. This Privacy Policy explains how we collect, use, store, and protect your personal information, as well as your rights and choices.
Shape Supply Hub
Unit 1503, 15/F, Tower 2, Silvercord, 30 Canton Road, Tsim Sha Tsui, Kowloon, Hong Kong
1. Information We Collect
1.1 Information You Provide
This is information you provide directly when interacting with us:
- Email Sign-Ups: When you request reports or content, we collect your email address. We may also collect your name and IP address.
- Other Services: For certain features, we may request additional information. You may choose not to provide it, but some services may not be available.
1.2 Information Collected Automatically
When you use our website, we may automatically collect:
- IP address (full or partially anonymized)
- Browser and device information
- Pages visited and time spent
- Referring URLs
We use cookies, pixels, and similar tracking technologies to analyze behavior and improve performance.
1.3 Information From Third Parties
We may work with advertising and analytics partners who use technologies to collect information about your browsing activity. Learn more: www.aboutads.info
2. Legal Bases for Processing
We process data based on:
- Consent – when you opt in to marketing or SMS
- Contractual necessity – to provide services
- Legal obligations – where required by law
- Legitimate interests – to operate and improve our business
3. How We Use Your Information
We use your information to:
- Operate and maintain our website
- Improve user experience
- Send marketing and service-related communications
- Respond to inquiries and provide support
- Prevent fraud and ensure security
- Measure advertising effectiveness
4. Where Your Information Is Stored
Your information may be transferred to and stored in the United States or other jurisdictions where our service providers operate. We take reasonable steps to ensure appropriate safeguards are in place.
5. Data Retention
We retain personal data only as long as necessary for:
- Providing services
- Legal compliance
- Dispute resolution
6. Cookies and Tracking Technologies
We use cookies and similar tools to improve functionality, analyze traffic, and personalize content and ads. You can control cookies via your browser settings.
7. Security
We use appropriate security measures to protect your data. However, no system is completely secure.
8. Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page.
9. Your Rights
Depending on your location, you may have the right to:
- Access your data
- Correct inaccurate data
- Request deletion
- Restrict or object to processing
- Request data portability
Contact us to exercise your rights.
SMS / Text Messaging Policy
Shape Supply Hub operates an SMS program for users who provide prior express written consent.
How We Collect Phone Numbers
- We collect your number only when you voluntarily provide it via our website.
- We do not collect phone numbers from third parties.
How We Use Your Phone Number
We use your number to send account and service messages, and marketing messages (if opted in).
TCPA Compliance
We comply with the Telephone Consumer Protection Act (47 U.S.C. § 227). By opting in, you consent to receive automated or prerecorded messages. Consent is not required to purchase.
Message Frequency & Rates
- Transactional: varies by account activity
- Marketing: up to 4 messages per month
- Standard carrier rates may apply
Opt-Out
Reply STOP or contact contact@shapesupplyhub.com. Requests processed within 10 business days.
Data Sharing
We do not sell or share SMS opt-in data for marketing purposes.
Data Retention
- Consent records: minimum 4 years
- Opt-out records: minimum 10 years
To request deletion: email contact@shapesupplyhub.com with subject "Data Deletion Request".
Children
Our services are not intended for individuals under 18.
Important: By subscribing to SMS, you consent to receive messages from Shape Supply Hub. Message and data rates may apply. Reply STOP to cancel. Content is for informational purposes only and not medical advice.
10. Contact Us
Email: contact@shapesupplyhub.com
Unit 1503, 15/F, Tower 2
Silvercord, 30 Canton Road
Tsim Sha Tsui, Kowloon
Hong Kong